Thompson & Morgan

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Customer Service

Contact Us

If you have any queries relating to your order or any of our products, our specialist customer service team will be happy to help you.

However, we have set up a number of pages that may help you solve your query - you may wish to consult these before contacting us:

Please quote the subject of your enquiry, order reference (if applicable), customer number, postcode and telephone number in all correspondence.

Please note that we will NEVER supply your telephone number or email address to a third party. Please also note, some calls may be recorded for training purposes.

By Post
Customer Care
Thompson & Morgan
Poplar Lane
Ipswich
Suffolk
IP8 3BU
United Kingdom
By Phone
Tel: +44 1473 806145
Fax: +44 1473 680199
Mon-Fri 9am - 8pm
Sat-Sun 9am - 6pm
Please note times may vary during Bank Holidays and quiet periods




By Email

Please quote the subject of your enquiry, your order reference, customer number, postcode and telephone number in all correspondence. Please select the email address most appropriate to your enquiry.

For queries relating to orders: intcare@thompson-morgan.com (Please do not send orders to us via email with your credit card details)

For horticultural advice about a product you have purchased: tech@thompson-morgan.com

Horticultural Societies

For any enquiries about our Horticultural Society Club terms or orders: hs@thompson-morgan.com.

Promotional Seeds

If you are looking for a bespoke seed packet for a marketing promotion, please click here for further details.

Wholesale Enquiries

For enquiries about deliveries of seed in bulk quantities please consult our Direct2Grower website

Press Enquiries

For press enquiries, image requests, or PR please contact our International Press Office

UK deliveries

For delivery to the UK please see our UK website.