Thompson & Morgan

Important delivery notice
We have detected which country you are viewing this site from and feel your requirements might be better suited by viewing one of our other websites below.

Help with ordering

There are many ways of browsing the varieties illustrated on this website and we've added some featured varieties to the home page to help get you started. Simply click on the arrows to the left and right of the screen (beneath the main images) to scroll through our selection of new products, best sellers and special offers.

Our products have been categorised into 3 main groups (eg 'Flower Seeds', 'Vegetable Seeds', 'Garden Supplies'). Within these groups are subcategories which are designed to help you find the perfect products for your garden setting. For example, we have categorised our flower seeds according to their type, such as 'Hardy Annual', 'Hardy Perennial' and also by the most popular types of seeds, such as 'Cosmos Seeds', 'Sunflower Seeds', etc. You can view these categories by clicking on the menus across the top of the homepage or by clicking on any of the category images.

Selecting Products

If you already know the name of the variety that you are looking for, you can search either by its name or by its catalogue number. Once you have clicked on a category, such as 'Cosmos Seeds', an illustrated list of the varieties will be displayed along with a short description and price. You can choose whether to display this list sorted by price or bestsellers.

You will also have the option of further refining your results or choosing another category by clicking on the options on the left hand menu. You can narrow your search down by features such as 'ideal for' garden style or type, low maintenance, patio etc. The number of varieties listed is stated in brackets next to the relevant sub category.

Quick Order Form

If you have received one of our catalogues and already know the catalogue codes of the items you would like to order, the quickest way to place your order is to use the Quick Order Form. Simply type the codes you have selected into the box and a list of matching products will then be displayed. Add the one you require to your basket by clicking 'add to basket'. You can enter as many codes as you like in this way. The contents of your basket will be displayed underneath the code entry box. You will also be able to enter your individual voucher, offer or order code on this page so that you can see your exclusive offers.

Ordering

To order one of the products in the list, click 'More info' to display its product page, which includes growing and delivery information as well as customer reviews. You can either add the product to your basket or your wish list. Once you click 'Add to Basket' a message will appear confirming that the product has been added successfully and you will also notice the quantity/value change in the basket icon in the top right of the screen. You may then continue browsing our products and adding items to your basket until you are ready to check out. You do not need to log in to add items to your basket, however, once you are ready to complete your order you will have the opportunity to create an account with us.

Wish List

You may prefer to create a wish list rather than adding items to your basket. To create a wish list you will need to log into the site or create an account with us. You can add items to your wish list from the link on the individual product pages. Once you are happy with the contents of your wish list, select the 'email to a friend' option if you wish to share it with friends and family. Please be assured that we will not have access to your friend's contact details via the wish list forwarding facility. Should they wish to create their own wish list, they will need to create their own account. They can however, click directly through to view details of each product on your wish list without creating an account.

Creating an Account

In order to create an account you will be asked to submit your personal details, compulsory fields are marked with an *. Please read our Cookies and Privacy policy for more information on how we use your personal details.

Completing your order

Once you have finished browsing the website and are ready to place your order, simply click on the view basket link in the top right of the screen or within the message box that appears when you add your last product. You will then be able to view the contents of your basket and see any P&P charges that have been added. If you have a special offer code (e.g. from a catalogue, voucher or offer) please enter it into the box as indicated to activate the offer. You may also like to select one of the bonus offers that appear beneath your selected products, these are special price items offered when you reach certain spend thresholds.

If you are happy with your selection, you may proceed by clicking the 'Checkout' button. If you have not yet logged in to the site, you will then be prompted to create an account or log in. Once you have done this a new page will appear with your billing and delivery details. If these are correct please go straight to step 3 and enter your card details (we accept Visa or Mastercard). If you need to change either the billing or delivery addresses, please select an alternative address from the drop down menu or click 'add an address'.

Email address

We will use your email address to send you an order acknowledgement. Therefore, please ensure that the email address you supply us with is correct and up to date.

Confirmation

Once you have completed your order, we will send you an order acknowledgement; this will include a summary of all items you have ordered and your customer and order numbers. Please retain this acknowledgement for future reference, you will be asked for your order number if you need to contact our customer services department.

Order history

You may wish to view items you have previously ordered online, once you have logged in you can select the order history button to view past orders. This function is only available to customers who have created an account with us. To create an account, please click here.

Promotional and order codes

Why can’t I use my order code in conjunction with my promotional code (or vice versa)? How do I continue with my order?

Some of our order codes and promotional voucher codes cannot be used in conjunction with each other. Please follow the on screen instructions to proceed with your order.