How to Order

Selecting Products

You can use the top sections to select product type alternatively if you know which products you would like to view or purchase enter them into the search in the left hand menu.

Once you reach a product type home page you can select your products from the variety list on the right hand side of the page, or in the left hand menu use the search function, the 'by type' listings, the A-Z index listing or the illustrated index.

Using the Quick Index

Select the name of the product from the first letter of the product name. A page will load with a list of all products available beginning with the letter chosen. Clicking on a product will display a picture and full information about that product. Use your browser's 'Back' button to return to the same 'Quick Index' of your chosen letter or click 'Quick Index' again to choose the same or another letter.

Using the Illustrated Index

Select the name of the product from the first letter of the product name. A page will load with a list of the FIRST 15 products available, with small pictures, beginning with the letter chosen. You can skip pages by clicking on the arrow of the box at the top centre 'index of "letter chosen". If you click on a product name, a floating window will display a larger picture and full details of that product. Clicking back on the main page will 'minimise' the floating window to your Taskbar - or you can close the window by clicking on the 'X' on the top right. In this index you can also select another alphabetic listing by clicking on 'A-Z' at the top of the list.

Ordering

Click BUY to order. If XXX is displayed, the product is out of stock, and cannot be added to your order. When you click BUY, a new page will appear, advising you that the item has been added to your basket (to change the quantity of products ordered, you can do this when you click 'Shopping Basket' - you can also remove unwanted items here by setting the quantity to '0' and clicking 'Update').

NB: You also may be informed that you do not have 'cookies' set in your browser or software (such as Zone Alarm) is cloaking the cookie. If this message appears, you will need to adjust your browser/software settings so that the message does not reappear. Failure to have 'cookie' set will result in an empty Shopping Basket.

Quick Ordering

If you already know the catalogue codes of the items you want to order, then you can use this form to enter them directly. Click Quick Order in the top menu.

Checkout

To check out, click on 'Shopping Basket' in the top menu or 'Checkout' in the left hand menu. You will see a list of items added. If the cookie settings on your computer allow it you have 14 days to build and submit an order before your Shopping Basket resets to zero. Please be aware that your computer can refuse cookies or remove them when you close your browser, in which case your basket will be empty when you next log on. Use your browser's 'Help' so you can set your own cookie preferences.

As a rule on ours and other websites it is always best to check your Shopping Basket once you have added one or two items to check everything is working okay. You can change quantities in your basket and press 'Update'. When you are happy with your basket contents, press the 'Checkout' button. There are 4 easy stages to check out, and if you include your email address we will send you a copy of your order.