Help with Ordering

Using the A-Z Index

Select the name of the product from the first letter of the product name. A page will load with a list of all products available beginning with the letter chosen. Clicking on a product will display a picture and full information about that product. Use your browser's 'Back' button to return to the same 'A-Z Index' of your chosen letter or click 'A-Z Index' again to choose the same or another letter.

Using the A-Z Illustrated Index

Click on the letter at the top of the web page which corresponds with the first letter of the product you would like to view. A page will load with a list of the FIRST 16 products available, with small pictures and beginning with the letter chosen. You can either click on the photo or on the product name to view the full details.

Ordering

Click 'Add to basket' to order. Out of stock items cannot be added to your order. When you click 'Add to basket', a new page will appear advising you that the item has been added to your basket (to change the quantity of products ordered, you can do this when you click 'Shopping Basket'. You can also remove unwanted items here by setting the quantity to '0' and clicking 'Update').

NB: You also may be informed that you do not have 'cookies' set in your browser or software (such as Zone Alarm) is cloaking the cookie. If this message appears, you will need to adjust your browser/software settings so that the message does not reappear. Failure to have 'cookie' set will result in an empty Shopping Basket.

Checkout

To check out, click on 'Shopping Basket' in the left hand menu. You will see a list of items added. If the cookie settings on your computer allow it you have 14 days to build and submit an order before your shopping basket resets to zero. Please be aware that your computer can refuse cookies or remove them when you close your browser, in which case your basket will be empty when you next log on. Use your browser's 'Help' so you can set your own cookie preferences.

As a rule on ours and other websites it is always best to check your shopping basket once you have added one or two items to check everything is working okay. You can change quantities in your basket and click 'Update'. When you are happy with your basket contents, press the 'Checkout' button. There are 4 easy stages to check out, and if you include your email address we will send you a copy of your order.