Frequently Asked Questions

How do I contact Thompson & Morgan?

Please click here to see our contact details.

Will I receive a confirmation of my order?

If, when placing your order, you provide us with your email address you will be sent an email confirming your order has been received. All orders for flower plants and bulbs are acknowledged in writing, confirming product details, delivery address, delivery instructions and expected delivery dates. Order confirmations are not sent for any other products.

Can I trace my order?

Unfortunately, we do not have a trace facility at present. Please click on 'Contact Us' where our Customer Care team will be happy to help.

How do I request a catalogue?

Please click here to request a copy of our printed catalogue.

How do I unsubscribe or change my email address?

You can subscribe or unsubscribe at the bottom of any of our web pages.

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Why is my basket empty after I have taken time to order many items?

Ideally you should enter our website with the URL: http://www.thompson-morgan.com. However, this is not essential and you may come from a bookmark or a search engine link. We use cookies to link your computer to our order database. If you have not got cookies enabled we cannot make this link. In Internet Explorer, if you go to 'Tools', then 'Internet Options', and set Security and Privacy to 'medium' it should solve the problem.

Sometimes security programs you may be using will block the cookie connecting. As a rule on ours and other websites it is always best to check your Shopping Basket/Cart once you have added one or two items to check everything is working okay.

Is it safe to shop online?

Our website uses best practice for our web security. In addition, when you Check Out your personal and credit card details are encrypted - our URL will start with 'https'. You can view our security certificate by clicking on the closed padlock showing at the lower edge of your browser. As long as you take care with your computer's security we feel that shopping online is amongst the most secure forms of transaction.

How can I pay for my order?

We accept Visa and MasterCard as payment for your order online. If you wish to pay by cheque, you would have to mail us your order. We accept the following:

Sterling cheque drawn on a London bank Sterling postal order Swedish Kroner cheque drawn on a Swedish bank Euro cheque drawn on a French bank Euro cheque drawn on a German bank Euro cheque drawn on a Dutch bank

Can I cancel or change my order? How?

If you realise you have made a mistake or need to alter your order, please contact our friendly customer care team by phone or e-mail with your details. Click here for our customer service contact details.

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Am I charged for the items as soon as I order them?

All payments by debit or credit card are taken on point of order, to ensure your product is reserved and grown on for you.

How much does postage cost?

P+P costs £2.49 for international orders from our current Seed Catalogue or our online shop.

What happens if part of my order is out of stock?

If part or your order is out of stock, you will receive either a refund or a credit note to be used against your next order.

Do you sell gift vouchers?

Yes we do - you can buy vouchers for Thompson & Morgan of any size. We also stock HTA National Garden gift vouchers. Unfortunately we cannot at present accept these online, to use them you would have to mail us your order.

How soon will my order be despatched?

We aim to despatch seed orders within a maximum of 5 working days unless otherwise stated. Please note that for logistical reasons, sundry items may be shipped separately from the rest of your order.

Are your seed genetically modified?

Thompson & Morgan do not stock any Genetically Modified or Genetically Engineered crops and have no plans to sell them in the future.

What countries can I send flower plant orders to?

We currently only serve mainland UK and Northern Ireland.

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